What is IPTV?
IPTV delivers television and on-demand video over an internet connection. You need a compatible device, a player app and active account details.
Which channels and programmes are available?
Contact Mystele before ordering to confirm the channels, languages and programmes you want. Availability can change, so we do not promise an exact channel or library count here.
Which player apps do you support?
We help customers set up IPTV Smarters, Hot Player and IBO Player. The correct version depends on your device, model and app-store region. Confirm compatibility with us before installing or paying for a player.
Which devices can I use?
We provide setup guidance for Fire TV/Firestick, Android devices, compatible Smart TVs, iPhone/iPad, Apple TV, Windows, Mac and Google TV. Compatibility varies by model and player; contact us before ordering.
Where can I find installation instructions?
Follow our installation guides for player and device setup. If you need help, tell our WhatsApp team your device model, player name and error message.
How many devices can stream at the same time?
Choose a plan with 1, 2 or 3 connections. One connection allows one simultaneous stream; two connections allow two, and three allow three. Ask us to confirm the connection count before paying.
What are the prices for one connection?
The one-connection plans are CA$29 for 3 months, CA$49 for 6 months, CA$79 for 12 months and CA$119 for 24 months. These are totals for the selected period. Select 2 or 3 accounts in the pricing section to see those plan totals.
Which plans have a 30-day refund period?
The 6-, 12- and 24-month plans have a 30-day refund period from the payment date. For the 3-month plan, contact us before ordering to confirm the applicable terms. See our refund policy for details.
How do I place an order?
Choose your plan and number of connections, then select the WhatsApp order button. Your message identifies mystele.ca and the selected plan. Our team will confirm your order details and payment instructions.
What happens after payment?
Contact Mystele with your order details so our team can confirm payment and provide the account and setup information for your chosen player. Ask us about activation timing before ordering.
Does my subscription renew automatically?
Plans do not renew automatically. Contact Mystele when you want to renew, and confirm the current plan and price before making a new payment.
How can I contact support?
Message Mystele on WhatsApp at +1 (873) 300-4835 or email mystele.tv@gmail.com. Player licences may have separate fees; confirm these before paying. Keep your passwords private.